What our consulting clients say
“Continually delighted with their expertise and pragmatic solutions, we engage Userfocus in most of our key strategic initiatives. We work with only a few select external partners, and Userfocus is at the top of our short list.” — Ali Vassigh, Whirlpool Corporation.
“We have all found the report extremely useful. It is very clear, thorough and practical. Not only has it highlighted specific usability problems, it has also given us a much better understanding of how we need to think about the site as a whole. Working with you has been enjoyable, enlightening and productive. Thanks for the excellent work you have done with us.” — Mike Jones, Nottinghamshire County Council.
“Userfocus achieved excellent results, providing an extremely through and disciplined review of the Western Union UK web site that has enabled us to make significant improvements to the online user experience.” — Richard Harris, Director of Online Marketing, Western Union.
“Your presentation met all our requirements and was a real eye-opener.” — Kathy Neuss, Orange.
“The information was invaluable in helping us identify key areas for change within our organisation.” — Kathryn de Ferrer, WoltersKluwer UK.
“Userfocus' report was packed with action-oriented recommendations, with specific ideas on how to improve the usability of our site.” — Jason Lansell, Thomas Cook UK.
“You did a thorough job capturing a whole bunch of issues.” — Kari Compton Rishel, Hewlett-Packard Company.
“The report gave us a concise and in-depth insight into our web site and its usability.” — Tom Samuels, Getmapping Plc.
“Userfocus' report was very well written, detailed and extremely easy to read and understand. It reinforced and supported many of our own opinions, while identifying issues that we just hadn't noticed or had become so 'used to' that we missed them.” — Project Manager, Public Sector Organisation.
“I'm very pleased with the results from the card sort — I think the recommended wireframe is a huge improvement on what we currently have.” — Intranet Manager, Private Sector Organisation.
What our training delegates say
“Again, many thanks for yesterday's training session and I would like to mirror the response you received by confirming the positivity I heard after you departed. We had a group discussion after the training and everybody was very upbeat and looking forward to putting their new skills into practise.” — Phil Merrifield, ITW Finishing.
“The training showed me how to put theory into practice in a way that will actually make a difference to our business.” — Sam Glover, B&Q.
“Invaluable.” — Karen Lapwood, Orange.
“The course was concise and engaging, covering exactly what we needed to progress our accessibility efforts. Unlike many web training courses which teach the obvious or bog you down with detail, this one was right on the money.” — Jon Ingram, University of Wales, Newport.
“Very informative and engaging.” — Caroline Moxley, Herefordshire Council.
“I found this excellent course most thought provoking and inspiring. I'm already thinking of ways to work UCD into our current processes and methodology.” — Sally Morales, BUPA.
“It's been one of those rare training events when I can't wait to put my learning into practice.” — James O'Malley, Department for Work and Pensions.
“Excellent 'demystifying' of International Standards.” — Daniel Griffiths, LexisNexis.
“This was a really good consolidation of all the reading I have done and all the techniques I have learnt through witnessing second hand” — Emily Foges, Betfair.
“The real-life examples really bring the theory to life.” — Andrew Talaga, Vodafone.
“Practical and realistic methods for creating usable web sites.” — Henny Derbasani, T-Mobile.
“A practical, interactive and informative course that has given me more insight into the tools I need to test usability.” — Rachel Cummings, Health & Safety Laboratory.
“Anyone planning a web usability initiative should attend this seminar first” — Glenn Sutherland, Department for Transport.
“Every company that develops software would benefit from this course. It truly focuses the mind on the importance of usability.” — Michele Thorns, Sage UK Ltd.
“The course clarified a major sticking point for me — the difference between a heuristic evaluation and a cognitive walkthrough. I also found the information about different sets of heuristics to be very useful.” — Emma Pickering, Ordnance Survey.