This web site is for people who want to improve the usability of their e-commerce site.
It accompanies my book “E-commerce usability”, but you don't need to own the book to get some value from the site.
My premise is a simple one: usability needs to be a “built in” process, not a “bolt-on” activity.
“It's such a relief to read something so very practical without a lot of unnecessary waffle. I really enjoyed this nicely presented book… it's such a good read.”
— Xristine Faulkner, reviewing 'E-Commerce Usability' in Interfaces, (Winter 2003).