I have been meaning to perform a usability test for some time, and after reading Rocket Surgery Made Easy (Krug) I'm well up for the task! Will be trying some of your other ideas in the coming weeks also. Thanks for the motivational post!
-- posted at 01:13 PM on January 06, 2012
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Great article, good stuff. To expand on the "make a site visit" - when you're on-site, look at any help tools or notes your users have created for themselves and keep around their workspaces to help them with the website or applications. They are great clues to those things that need to be made more intuitive and usable. For example, if they have detailed notes on how to log in to the site or use an application you probably need to streamline and improve the process. Sometimes these observations are more valuable than talking to the person, since many are hesitant to tell you what they don't like about your site or what they find difficult. So, look around and you will learn!