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Sven wrote:

Great article - and together with Selling Usability to your manager a very handy and useful piece of information. If I just had this when I was working at my previous job - would have been very valuable.

Did you use the book Institutionalization of Usability: A Step-by-Step Guide of Eric Schaffer for this?

-- posted at 04:05 PM on July 07, 2010
Reply to Sven
David Travis wrote:

Of course I'm aware of Eric's excellent book which goes into a lot more depth than I possibly can in a web article.

-- posted at 05:49 PM on July 07, 2010
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