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Thanks for this excellent article.
Are we sure the end-user wants explanations on "what a function or feature is for (in basic practical terms)"? IMHO the user won't open the manual until he is in big trouble. He is looking for help on how to perform a specific task.
-- posted at 04:35 PM on March 29, 2010
Your information was really helpful, thanks!
-- posted at 04:30 PM on March 30, 2010
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Thank you. I found this article very useful.