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“Continually delighted with their expertise and pragmatic solutions, we engage Userfocus in most of our key strategic initiatives. We work with only a few select external partners, and Userfocus is at the top of our short list.”
– Ali Vassigh, Whirlpool Corporation.

“We have all found the report extremely useful. It is very clear, thorough and practical. Not only has it highlighted specific usability problems, it has also given us a much better understanding of how we need to think about the site as a whole. Working with you has been enjoyable, enlightening and productive. Thanks for the excellent work you have done with us.”
– Mike Jones, Nottinghamshire County Council.

“Userfocus achieved excellent results, providing an extremely through and disciplined review of the Western Union UK web site that has enabled us to make significant improvements to the online user experience.”
– Richard Harris, Director of Online Marketing, Western Union.

“Your presentation met all our requirements and was a real eye-opener.”
– Kathy Neuss, Orange.

“The information was invaluable in helping us identify key areas for change within our organisation.”
– Kathryn de Ferrer, WoltersKluwer UK.

“Userfocus' report was packed with action-oriented recommendations, with specific ideas on how to improve the usability of our site.”
– Jason Lansell, Thomas Cook UK.

“You did a thorough job capturing a whole bunch of issues.”
– Kari Compton Rishel, Hewlett-Packard Company.

“The report gave us a concise and in-depth insight into our web site and its usability.”
– Tom Samuels, Getmapping Plc.

“Userfocus’ report was very well written, detailed and extremely easy to read and understand. It reinforced and supported many of our own opinions, while identifying issues that we just hadn't noticed or had become so ‘used to’ that we missed them.”
– Project Manager, Public Sector Organisation.

“I’m very pleased with the results from the card sort – I think the recommended wireframe is a huge improvement on what we currently have.”
– Intranet Manager, Private Sector Organisation.

“The training showed me how to put theory into practice in a way that will actually make a difference to our business.”
— Sam Glover, B&Q.

“Invaluable.”
– Karen Lapwood, Orange.

“This was a practical and informative course. It focussed the language we have around usability and will provide valuable tools we can use to help improve our clients' businesses online.”
– Andy Rogers, MD, Lightmaker.com.

“The course was concise and engaging, covering exactly what we needed to progress our accessibility efforts. Unlike many web training courses which teach the obvious or bog you down with detail, this one was right on the money.”
– Jon Ingram, University of Wales, Newport.

“Very informative and engaging.”
– Caroline Moxley, Herefordshire Council.

“The trainer's presentation skills were very effective and his experience in the subject matter – and passion for it – came across instantly.”
– Abdus Samad, Vertex.

“Lively, interesting and modified on the fly to encompass our own applications.”
– Pete Phillips, Crown Packaging UK.

“Userfocus provide practical advice and a reliable approach to a difficult topic. Their training improves our approach to software development.”
– Lakhdip Nagra, Deloitte MCS.

“I now have a broad understanding of a subject I knew little about and I know it will develop my work and me as a person.”
– Richie Fyall, Ordnance Survey.

“I found this excellent course most thought provoking and inspiring. I'm already thinking of ways to work UCD into our current processes and methodology.”
– Sally Morales, BUPA.

“It's been one of those rare training events when I can't wait to put my learning into practice.”
– James O'Malley, Department for Work and Pensions.

“Highly practical and inspiring course that will help solve a real-life issue.”
– Daniel Rose, WoltersKluwer UK.

“Before I did the course I had my suspicions that usability was a little hocus-pocus. Now I'm starting to see the light.”
– Richard Pineger, Kudos Information Systems.

“I found the course to be not only informative but challenging in a way I hadn't expected. 10 out of 10.”
– Keith McMean, CN Group.

“Excellent 'demystifying' of International Standards and accessibility regulations”
– Daniel Griffiths, LexisNexis.

“This course is a fantastic insight to user-centred design. I would recommend this to all people involved in designing websites, web applications and software.”
– Laura Zucchetti, Eurocom Entertainment Software.

“This course has set me in good stead for carrying out real-life user evaluations with excellent course materials for reference.”
– Jacky Fyfe, Scottish Executive.