Usability Consulting: 5 Reasons to Pick Userfocus

ROI is in our DNA

Our usability consulting services will significantly increase bottom-line performance measures, like revenue, conversion rate, customer loyalty scores, employee productivity and usage rate. We set specific, measurable usability goals for your product: goals like raising conversion rates from 3% to 5% or reducing CS calls by 20% through improved help and support. This makes our advice specific, balanced, honest and solution-oriented.

Quality data, expertly analysed, clearly presented

We know that customer research stands or falls by the quality of the data. So when you compare us against the competition, make sure you compare like with like. We'll resource your project with consultants who have at least 10 years experience in the field. Consultants that have published books on usability. Consultants with PhDs and reputations in user experience. In contrast, you may find that our competitors resource your project with a newly-qualified graduate or one of their freelance friends. When you hire Userfocus, you get Userfocus, not a less qualified "B" team.

We are independent and unbiased

Our focus is exclusively on usability. We're not a design agency and we don't write code. This means we're able to concentrate on one thing: what works for your customers, with no hidden agenda. Because we are independent and unbiased, our clients listen to what we have to say.

We provide practical and realistic solutions

Our consultants have practical experience of working on projects like yours and they have been around long enough to know what works in your particular situation. With hundreds of usability projects under their belts, our highly qualified consultants have the practical experience to back up their assertions. Want proof? Read our usability case studies or see what our clients say about us.

We work across platforms, applications & industries

Of course we work on software and web sites, but these are just two of the many platforms we work on. We also work on real products, such as microwave ovens, game controllers and bank card authentication systems. Our experience covers desktop, web, i-TV, interactive voice response (IVR), kiosks, mobile devices, consumer products, Internet and intranet solutions for clients in the public and private sector. This gives us the broad, practical experience to know what will work in your specific situation.