This page reproduces an assessment form from the book "E-commerce Usability", written by one of our consultants. The test will help you measure where you are now and provide a framework to help you improve. Use this to work out the strengths and weaknesses in your current process.
You can find more downloads at the e-commerce usability web site.
Web usability training
Jan 27-28, London: Learn how to boost sales and conversion rates, increase usage and improve customer satisfaction. More details
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This Excel spreadsheet allows you to measure task completion rates, time-on-task, analyse questionnaire data, and summarise participant comments. Usability test datalogger.
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