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We can bring this course to you and run it for a fixed all-inclusive fee no matter where you are. All you have to do is provide the delegates and the meeting room.
Next scheduled course
We schedule this course based on demand. If you want to attend a public course, click on the button below. Once we get 8 like-minded individuals we'll schedule a course and let you know.
Overview: Consultancy Skills for user experience professionals
User experience professionals are technical experts, comfortable with interviewing users, running usability tests, carrying out expert reviews and developing prototypes.
Clients are not experts in user experience — but they are aware of the main research and design services on offer. This means they often present with a fixed idea of the specific service that they need.
This can result in a situation where consultants deliver what clients ask for, rather than what clients need.
As well as technical skills, user experience consultants need the process skills to reveal the underlying business problem, analyse it clearly, and propose a cost-effective solution.
This course provides a framework for doing just that.
About your trainer
This seminar is led by Dr. David Travis, the author of E-Commerce Usability. David has more than 20 years experience in the field of user centred design and has delivered over 100 seminars in usability for a range of private and public sector organisations. David has worked as a full-time internal and external usability consultant for companies like BT, System Concepts and Userfocus.
This seminar is aimed at
This course is for you if work as an internal or external user experience consultant or you are responsible for managing a user experience team.
You will learn how to
- Describe the three modes of consultancy (technical, process and marketing).
- Reveal clients' unstated needs.
- Write a proposal to agree the scope of work with a client.
- Manage user experience projects from conception to delivery.
- Know when to turn work away.
- Learn how to engage clients with data.
- Grow your team and get the projects you want.
Introduction: The three modes of consulting
- Technical, process and marketing skills
- Thinking more strategically
- The consulting lifecycle
The initial enquiry
- Rules of engagement
- Deciding if this is the right work for you
The client requirements meeting
- Identifying stakeholders: who’s the real client?
- Uncovering client needs
The Go-No Go Decision
- The diagnostics review
Writing proposals that work
- The 2-page project proposal
- The structure of a proposal
- Following up on your proposal
Executing the work
- Keeping the client informed of progress
- Engaging the client in the work
Reporting the results
- Developing reports with impact “Top issues” reports
- Information radiators
The project debrief
- Measuring the impact of your work
- Cost-benefit analysis
Growing your practice
- Persuasive arguments for user experience
- Tying your work to company values
- Building a repository of case studies
- Passive marketing: preparing for a cost charging model
Summary and Wrap-Up
- Brief review of the key topics
- Final opportunity for questions
What do I get when I book this course?
- 1 day training course with a usability expert.
- Practical checklists, worksheets and extensive notes to take home.
- 24/7 support to help you apply your learning.
- A proper, air-conditioned learning environment.
- CPD-approved course attendance certificate.
- A 2-course lunch and refreshments throughout the day.
- A money-back guarantee.
This course lasts one day.
Usability immersion training
- Foundation Certificate in UX
- Web Usability
- Intranet Usability
- Software Usability
- 2-hr User Experience Briefing
Usability design training
- Sketching and Ideation for Designers
- Web accessibility for developers
- Forms usability
- Axure Essentials
- Advanced prototyping with Axure
- How to write on-line documentation
- How to write an effective Style Guide
- Writing and editing for the web
- Usable mobile applications and IVRs
Usability research training
- Design ethnography
- Lean UX Starter Kit
- A practical guide to usability testing
- Build your own usability lab
- Best practice in usability test moderation
- Morae Essentials
- Google Analytics Essentials
- A practical guide to card sorting
- How to carry out an expert review
- How to design web surveys
Usability management training
- Usability standards and legislation
- Web accessibility briefing
- Cost justifying usability
- How to set and track usability metrics
- Consultancy skills
- User experience as a strategic process