Full list of training courses
Choose your course from this list or download a brochure (pdf format) describing our curriculum.
Usability immersion training
Gain hands-on practice in all the key areas of UX — from interviewing your users through to prototyping and usability testing your designs — while you prepare for the BCS Foundation Certificate in User Experience.
For web designers who want hands-on experience with usability tools and techniques, "Web Usability" is a 2-day immersion seminar that shows delegates how to boost sales and conversion rates, increase usage and improve customer satisfaction. Unlike shorter introductory courses, this in-depth workshop covers the entire design and development lifecycle.
For intranet developers who want to help employees find and use content quickly and easily, "Intranet Usability" is a 2-day immersion seminar that gives delegates hands-on experience with several usability tools and techniques. Unlike web usability courses, this intranet-specific workshop contains examples of award-winning intranets for delegates to compare their own intranet against.
For developers designing desktop software who want to make their interfaces simple to use, “Software Usability” is a 2-day immersion seminar that gives delegates hands-on experience with several usability tools and techniques. Unlike shorter introductory courses, this in-depth seminar covers the complete design and development lifecycle.
For design teams that want a concise overview of user centred design, “User Experience Briefing” is an intensive, 2-hour workshop that describes the six design principles followed by companies that value user experience.
Get the inside track on web user experience in this 9-hour, online, video training course. By the end of the course you’ll understand your users and their goals, design great looking web pages, create web sites that are easy to navigate, prototype your web site and usability test your design.
Usability design training
For developers and designers who need to create accessible web sites, “Web accessibility for developers and designers” is a 1-day seminar that shows delegates how to design accessible web pages and how to evaluate web pages for accessibility. This seminar provides a practical path through the legislation, describing what you need to do to meet the minimum requirements, how to retrofit inaccessible pages and how to make sure new content is accessible.
For web developers who need to improve the usability of forms on their web site, “Forms that work” is a 1-day workshop that shows delegates how to improve forms in three ways: better fit between users' needs and business purpose, questions that are easier to answer, and forms that look easier to fill in. Unlike other usability courses, this workshop focuses exclusively on the techniques you need to design better forms.
For new users of Axure RP Pro who want to create interactive prototypes, "Axure Essentials" is a 1-day seminar that shows delegates how to build wireframes and generate HTML prototypes. Unlike training from software vendors, this workshop shows delegates real-life examples of how Axure RP Pro is used in practice.
For experienced users of Axure RP Pro who want to develop advanced prototypes, "Advanced Prototyping with Axure" is a 1-day seminar that shows delegates how to prototype rich internet applications (RIAs) and used the advanced features of Axure RP Pro. Unlike training from software vendors, this workshop shows delegates real-life examples of how Axure RP Pro is used in practice.
For technical authors who need to create browser-based user assistance, "How to write, structure and test on-line documentation" is a 1-day workshop that shows delegates how to deliver usable content on the web. Unlike general courses on writing for the web or usability testing, the examples and activities in this course are tailored specifically to on-line documentation.
For design teams that want to avoid inconsistencies in their user interfaces, “How to write an effective style guide” is a 1-day workshop that shows you how to develop a style guide for use within your organisation. Unlike theory-based courses, this workshop is grounded in the realities of user interface design and includes tried and tested techniques to manage compliance.
For web writers who really want to connect with their readers, 'Writing and editing for the web' is a hands-on, 1-day course that shows delegates how to write and edit content to engage readers from the first word they read. Unlike other web writing courses, this workshop is packed with practical activites that help you put what you learn to immediate use.
or usability specialists who work in the mobile industry, “How to design usable mobile applications and interactive voice response systems” is a 1-day workshop that shows delegates how to develop customer-centred user interfaces. Unlike generic usability courses, this seminar focuses exclusively on mobile technologies, demonstrating good and bad examples of mobile interfaces.
Usability research training
For people in design teams who need to base their designs on reality, not assumptions, “Contextual inquiry: how to plan, execute and analyse a site visit” is a 1-day seminar that teaches delegates how to get the most from a field visit to a customer location. Unlike academic courses, delegates on this seminar carry out their own study and so learn the practicalities of contextual inquiry on the job.
For people in UX teams who need to understand users better in order to develop design concepts, “Introduction to Design Ethnography” is a 1-day seminar that teaches delegates ways of engaging with your users' everyday lives. Unlike courses in requirements gathering, which teach delegates how to dive deep into a set of pre-determined issues of interest, this seminar will show you how to look for the behaviours and design ideas you didn’t know were there.
For people in design teams who want to gain confidence in usability testing, “A practical guide to usability testing” is a 1-day workshop that shows delegates how to obtain customer feedback on prototypes and finished products. Unlike lecture-based courses, delegates get practical, hands-on experience moderating and logging usability tests.
For usability professionals and market researchers who need their own usability facility, “Build your own usability lab” is a 1-day workshop that shows delegates how to set up and configure digital video technology to record usability tests. Unlike software-based solutions, this usability lab can be used to evaluate physical products, like mobile phones.
For usability professionals who need to develop their usability testing skills, “Best practice in usability test moderation” is a 1-day workshop that shows delegates how to administer a usability test. Unlike lecture-based courses, delegates get practical, hands-on experience moderating usability tests.
For new users of Techsmith's Morae who want to run a usability test, “Morae Essentials” is a 1-day seminar that shows delegates how to set up, observe, log and analyse a usability test with Morae. Unlike training from software vendors, this workshop shows delegates real-life examples of how Morae is used in practice by usability experts.
For user experience researchers who want to improve web site navigation, "A practical guide to card sorting" is a 1-day workshop that shows delegates how to obtain and analyse customer feedback on a site's information architecture. Unlike theory-based courses, delegates receive a fully licensed copy of card sorting analysis software (SynCaps).
For people in design teams who need to spot usability problems in prototypes and finished products, “How to carry out a usability expert review” is a 1-day seminar that teaches delegates cost-effective methods to evaluate designs. Unlike courses in usability testing, this seminar teaches delegates how to find and fix usability problems without involving end users.
For market researchers who create web-based questionnaires, “How to design and implement web surveys” is a 1-day seminar that shows delegates how to create and analyse valid and reliable web surveys. Unlike standard courses on questionnaire design, this seminar shows delegates how to avoid the specific bloopers and pitfalls that bedevil most web surveys.
Usability management training
For designers and managers who need to get to grips with UK legislation, “Legs & Regs: a no-nonsense guide to usability standards and legislation” is a 1-day seminar that provides concise and authoritative coverage of key standards and legislation in usability and accessibility. Unlike competitor courses, a nominated BSI UK expert, responsible for writing and contributing to British, European and International usability standards, trains this course.
For managers who need to understand their obligations under the Disability Discrimination Act, “Web accessibility briefing for managers” is a half-day workshop that describes the legal issues surrounding accessible web sites. Unlike competitor courses, this workshop cuts through the jargon and clearly explains what you need to do to meet your legal obligations.
For usability managers and team leaders who need to prove the financial benefits of their work, “Cost justifying usability” is a 1-day seminar that shows delegates how to accurately estimate the payback of usability interventions. Unlike simple accounting approaches, this seminar shows delegates how to develop measurable usability metrics and express them as key performance indicators.
For usability specialists who want to measure usability improvements in a project, “How to set and track usability metrics” is a 1-day seminar that shows delegates how to develop, use and measure quantifiable usability metrics. Unlike a simple objective-setting approach, this seminar shows delegates how to make systematic, measurable improvements to a site's user experience, like raising conversion rates from 3% to 5%.
For internal or external consultants who need to market usability, “Consultancy skills for usability professionals” is a 1-day seminar that shows delegates how to sell user centred design projects to managers and budget holders. Unlike conventional sales training, this seminar teaches delegates the specific techniques that work when selling usability projects.
For managers or advocates charged with championing user-centred design processes, "Repositioning User Experience as a Strategic Process" is a 1-day workshop that shows delegates how to think strategically about user centred design. Unlike 'tools and techniques' training, this workshop shows that the 'user experience' is more than an isolated set of techniques and best practices.
Foundation Certificate in UX
Gain hands-on practice in all the key areas of UX while you prepare for the BCS Foundation Certificate in User Experience. More details
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The business benefits
“The only thing worse than training employees and having them quit, is not training employees and having them stay.”
— William H. Vanderbilt, Railroad magnate.