How to write, structure and test on-line documentation

For technical authors who need to create browser-based user assistance, "How to write, structure and test on-line documentation" is a 1-day workshop that shows delegates how to deliver usable content on the web. Unlike general courses on writing for the web or usability testing, the examples and activities in this course are tailored specifically to on-line documentation.

On-line documentation is ubiquitous, essential and widely criticised, but it does not have to be a difficult experience for the user. This workshop concentrates on the human side of on-line documentation: how we interact with, and think about on-line documentation and how to make it as easy as possible for users to troubleshoot technical problems without getting lost or frustrated.

We will review on-line documentation from the web and discuss the basics of creating good content. We will reveal techniques to help users get to the content they need. Finally, we will practise usability testing methods, applied specifically to on-line content. This seminar is led by Dr. David Travis who has over 20 years experience in the field of user centred design.

Duration

This is a one-day seminar.

You will learn how to

This seminar is aimed at

This workshop is for you if you are a technical author or writer, especially if users will read your content on screen via a web browser. If you are new to the field, you will find that this workshop helps you to grips with the many issues that you encounter when writing and structuring content. If you are an expert, you will be especially interested in the techniques of usability evaluation. You do not need to have any experience in usability or in programming. This is not a programming workshop and we will not be looking at any specific help authoring systems.

Price and availability

In-house seminar

We bring this course to you and run it for a fixed fee no matter where you are. Prices from £150/delegate + VAT (assuming 12 delegates).

To book an in-house seminar, phone us on 020 7917 9535, e-mail us at or use the fax back form in our brochure.

Vote for a public course

If you want us to run this seminar as a public course, just click on the button below. Once we get 8 like-minded individuals we'll organise a public course and let you know.

Customisation

We can customise this seminar by tailoring the seminar to the specific kinds of on-screen documentation you produce.

Money back guarantee

On completion of a public seminar, if you don't think that the training will help you do your job better, we will refund your registration fee in full.

More information

pdf2008 Course Brochure, describing all our usability training seminars (pdf format, 796 Kb).

Back to the usability training seminars index page.