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Overview: Intranet Usability: An Introduction to User Experience

This seminar describes best practice in intranet usability, demonstrates many examples of award-winning intranets and teaches you the tools and techniques you need to make your own company's intranet a success with its users.

"An informative and engaging course that makes you think out-of-the-box about what you currently do and assume."
– Jane Witherington, Co-Op Travel

Printable pdf course description for this seminar

Suggested business case to convince your boss (MS Word format).

About your trainer

David Travis

This seminar is led by Dr. David Travis, the author of E-Commerce Usability. David has more than 20 years experience in the field of user centred design and has delivered over 100 seminars in usability for a range of private and public sector organisations. He has worked on intranet projects for a range of clients, including RBS and Orange.

This seminar is aimed at

  • Software developers who want to learn techniques for designing better intranet.
  • Business analysts who want quick and effective tools to communicate intranet user requirements.
  • Interface designers who want to learn methods for evaluating their intranet designs.
  • Web site designers who want to understand the principles of human-centred design.

You will learn how to

  • Describe the general principles of user-centred design and communicate the benefits of usability.
  • Articulate the specific usability issues facing intranets by examining the "before" and "after" re-designs of award-winning intranets.
  • Observe and interview users to understand their requirements and their tasks.
  • Write better content and improve the layout of individual pages and forms.
  • Simplify site structures and intranet navigation.
  • Use rapid techniques to design and prototype sites.
  • Test the usability and accessibility of your intranet.

What delegates say about this seminar

  • "The material on writing content for intranets was excellent." – Kevin Tillyer, Metropolitan Police.
  • "The training was both relevant and comprehensive and provided actual examples from my firm. Thoroughly beneficial." – Emma McEwen, Barlow, Lyde & Gilbert.
  • "Helped focus on key issues and provided a methodology to approach a very complex task." – Gill Davies, The British Council.

What do I get when I book this course?

  • 2 day training course with a usability expert.
  • Practical checklists, worksheets and extensive notes to take home.
  • Free, follow-up refresher training.
  • 24/7 support to help you apply your learning.
  • A proper, air-conditioned learning environment.
  • CPD-approved course attendance certificate.
  • A 2-course lunch on both days and refreshments throughout the course.
  • A money-back guarantee.

More details on what you get.


This course lasts two days.

Usability immersion training

Usability design training

Usability research training

Usability management training

Upcoming courses

We run regular training courses in usability and user experience.

What should I do next?

If you're interested in attending this course, try these links.

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