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Overview: How to design and implement web surveys

Many surveys on the web are very poorly designed: they often ask too many questions, or irrelevant questions, or biased questions. These problems make the resulting data impossible to analyse. This course will help you avoid the potential traps in survey and questionnaire design and teach you how to write valid and reliable survey questions.

“With its good balance of theory and practice, this course has given me the confidence to build a survey from scratch.”
– Arnaud Pellé, Emerald Publishing Group.

Printable pdf course description for this seminar

Suggested business case to convince your boss (MS Word format).

About your trainer

David Travis

This seminar is led by Dr. David Travis, the author of E-Commerce Usability. David has more than 20 years experience in the field of user centred design and has delivered over 100 seminars in usability for a range of private and public sector organisations.

This seminar is aimed at

This workshop is for you if you are involved in developing web surveys to collect data from customers. This is a hands-on seminar for survey practitioners who want to understand the details in designing and implementing web surveys.

You will learn how to

  • Identify common pitfalls in the design of surveys and questionnaires.
  • Use cognitive interviewing to find and fix problems with survey questions.
  • Decide on the best format for your question (such as essay, rating scale, multiple choice and ranking questions).
  • Control the 4 kinds of bias that affect all web surveys.
  • Write questions and design rating scales that give valid answers.
  • Implement a web survey on a site like SurveyMonkey or Zoomerang.
  • Use descriptive statistics to help you take action on the results of your survey.

Seminar content

Why carry out a survey?

  • The landscape of user research methods
  • Advantages and disadvantages of web-based surveys
  • The 6 key steps in survey design

Formulate your research question

  • 5 questions to help you formulate your research objective

Identify your population and sample

  • Sampling error, instrument error, nonresponse error and measurement error.

Design the questionnaire

  • The structure of a web survey
  • Using transitions
  • Sources of error in survey questions
  • Quick activity: Fix these questions

The different types of survey question

  • Open-ended questions: textual and numerical
  • Agree/disagree scale
  • Rating scale
  • Categorical
  • Multiple choice
  • Ranking
  • Presentation formats: Matrix questions
  • Logical formats: Skip logic

Pilot test the questionnaire

  • The purpose of pilot testing
  • Introduction to cognitive interviewing
  • The four layers of a survey question
  • Quick activity: Pilot test these questions

Collect the data

  • Implementing a web survey
  • Encouraging people to take part
  • What people want to know about your survey
  • Getting people to open your survey invitation: “Dos and Don’ts”
  • How to improve your response rate
  • Survey invitations: Quick activity

Analyse the data

  • Descriptive and inferential statistics
  • Finding patterns in your data with cross-tabulations
  • Quick activity: Analyse data from an actual study

Summary and Wrap-Up

  • Brief review of the key topics.
  • Final opportunity for questions.

What delegates say about this seminar

  • "I now plan to spend more time analysing whether a survey is relevant and working out how to formulate the right questions."
  • "The approach to pilot testing a survey with an audience was a real eye-opener! Previously I've only shared it with like-minded colleagues so we perhaps didn't get the best response."
  • "I now know how to review my survey before sending it out, to check the right questions are being asked."
  • "There were useful tips about analysis (especially the cross-tabulations) and creating good email invitations."
  • "I was on the course for a very specific reason: to create the staff perception survey. I now have the confidence to go ahead and do it."

What do I get when I book this course?

  • 1 day training course with a usability expert.
  • Practical checklists, worksheets and extensive notes to take home.
  • A proper, air-conditioned learning environment.
  • Lunch and refreshments throughout the day.

More details on what you get.

Duration

This course lasts one day.

How do I book?

Please contact us to make a booking.


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Upcoming courses

We run regular training courses in usability and user experience.

What should I do next?

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