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Lee McIvor wrote:

Great article. I agree that heuristic evaluation is often misused, and I agree with how you think it will develop in the future.

What I'm also interested in though, is how you think it *should* develop in the future? How do you think HE could be improved, and how/when do you think it could offer value in a project (if at all)?

Personally I think it is useful as a technique, particularly when used by a team of UX professionals. If used with a range of evaluators as described, and used in addition to, not instead of, usability testing, I believe it can help sharpen a team's understanding and evaluative skills. Also, it enables a team to start examining likely design issues quickly, whilst also getting more detailed issues from the usability testing.

-- posted at 12:24 PM on March 11, 2010
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