Our qualifications

All our consultants are highly qualified (most with Masters and PhDs) and have membership of the relevant professional organisations. They also have a track record of success on usability projects.

Our clients expect consistent advice and procedures from one assignment to the next. We achieve this by following the guidelines and requirements set out in International usability standards (such as ISO 9241). Our usability testing methods and usability test reports meet stringent international standards in usability testing, such as ISO/IEC 25062:2006 "Common Industry Format (CIF) for usability test reports".

British Psychological Society (BPS)

All of our full-time consultants are members of the British Psychological Society (BPS) and are Chartered Psychologists.

User Experience Professionals Association (UXPA)

Our consultants are members of the User Experience Professionals Association (UXPA) and we have been accepted on the UXPA's Consultancy Register. Our approach to usability testing follows the UK User Experience Professionals Association Guidelines.

Information Architecture Institute

Our consultants that provide advice on information architecture are members of the Information Architecture Institute (IAI).

British Computer Society (BCS)

Our organisation has been accepted on the British Computer Society (BCS) Special Interest Group on HCI Register of Consultants.

Experimental Psychological Society (EPS)

Our consultants that provide advice on psychological research are members of the Experimental Psychological Society (EPS).

The business benefits

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From our case study files

Our client wanted to revise its online help system. However, there was a large number of help pages (over 850) and these had grown in an ad hoc manner. Find out what we did. Card sorting case study.

Case studies

Read about the kind of work we do with blue-chip clients.

About Userfocus

Meet our consultants and assess our credentials.

Training courses

Join our community of UX professionals who get their user experience training from Userfocus. See our curriculum.