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Course price: £1295 + VAT.




Central London. 1 place remaining.




Central London. 12 places remaining.

Overview: Foundation Certificate in User Experience

This 3-day course covers the comprehensive syllabus for the BCS Foundation Certificate in User Experience.

You'll leave this course with a fully-rounded knowledge of user experience tools, techniques and processes. You'll achieve this by taking part in a practical design activity that helps you discover the usability secrets behind product and software development. The activity covers the full design lifecycle, including identifying customer needs, creating descriptions of users and their goals, information architecture, interaction design, prototyping and usability testing.

The BCS Foundation Certificate in User Experience exam is taken on the final afternoon. Passing the exam will demonstrate your knowledge and expertise to colleagues, clients, and managers and distinguish yourself in user experience with an independent qualification from BCS.

"I've been on a lot of training courses over the years — maybe around 30 — as well as giving them, and this was easily the best put together. The workbook, exercises, slides and lecture content and style were all top quality and I could see how much care had gone into crafting it. I really enjoyed it." – Nick de Voil.

Printable pdf course description for this seminar

Suggested business case to convince your boss (MS Word format).

About your trainer

David Travis

This seminar is led by Dr. David Travis, the author of Think Like a UX Researcher. David has more than 20 years experience in the field of user centred design and has delivered over 100 seminars in user experience for a range of private and public sector organisations. He worked with BCS to define the syllabus for the BCS Foundation Certificate in User Experience.

David Travis Dr. David Travis (@userfocus) This seminar is led by Dr. David Travis, the author of Think Like a UX Researcher. David has more than 20 years experience in the field of user centred design and has delivered over 100 seminars in user experience for a range of private and public sector organisations. He worked with BCS to define the syllabus for the BCS Foundation Certificate in User Experience.

This training seminar is aimed at:

  • Anyone who wants to transition from their current job role to a career in user experience.
  • User researchers or designers who want to demonstrate their knowledge of core concepts, techniques and methods in user experience.
  • Software developers who want to learn techniques for designing more engaging systems.
  • Project managers and Scrum Masters who want a full lifecycle process for introducing usability into their design project.
  • Business analysts who want quick and effective tools for communicating requirements of users.

As a holder of the BCS Foundation Certificate in User Experience, you will be able to:

  • Bake UX into your workflow by following a proven, user centred design framework based on the usability standard, ISO 9241-210.
  • Plan field visits to end users.
  • Create personas, user stories, red routes and user journey maps.
  • Uncover and describe users' mental models.
  • Choose appropriate schemes for classifying and organising information.
  • Design and conduct online and offline card sorting sessions.
  • Select appropriate user interface design patterns.
  • Develop cheap, throwaway prototypes to get quick and frequent feedback from your users.
  • Create user interface designs that exploit universal principles of visual design.
  • Design usability tests to measure time on task, success rate and user satisfaction.
  • Moderate a usability test and prioritise the observations.
  • Evaluate the usability of systems by applying usability heuristics.

Seminar content

Introduction and Objectives

  • Syndicate Activity: What is usability (product evaluation)?
  • Understand the 6 principles of human centred design
  • Waterfall, agile and iterative design methods

Going where the action is: Understanding users in context

  • See examples of how usability depends on the “context of use”
  • Penetrate deep into the world of your users with contextual inquiry
  • Learn what it is that customers actually want to do with your system
  • Master the 5 habits of highly effective field researchers
  • Synthesize your findings in a user journey map

How to get niche quick

  • See examples of personas from real-world projects
  • Walkthrough a persona case study
  • Learn simple but powerful data analysis techniques for classifying and grouping your users
  • Create personas your design team will believe in
  • Make use of the PERSONA acronym to diagnose shoddy personas
  • Syndicate activity: Create a persona.

What can a London bus teach us about usability?

  • Build bulletproof user stories for agile by focusing on red routes
  • Boost the quality of your user stories with 4 simple questions
  • Syndicate activity: Create red routes and user stories.

Beyond “easy to use”: Measuring the user experience

  • Apply lessons from the Lean Startup movement to your own design project.
  • Generate user experience metrics from business objectives
  • Learn how to measure effectiveness, efficiency and satisfaction — the cornerstones of the ISO definition of usability
  • Develop a user experience dashboard

Organising functions and features: Finding is the new doing

  • Describe the Elements of User Experience
  • Overcome complex navigation with a knowledge of information architecture
  • Organising content with the LATCH model
  • Syndicate activity: How to use online and offline card sorts to structure your system's functionality
  • Master conceptual models and mental models

Interaction design: The psychology of user interfaces

  • Explore fundamental user interface components and learn when to use them properly
  • Discover user interface design patterns to create consistent user interfaces.
  • Remove complexity from your system with progressive disclosure

Visual design: Simple rules for designing simple screens

  • Establish CRAP ways to improve usability: contrast, repetition, alignment and proximity
  • Bluffers' Guide to eye tracking
  • Syndicate activity: Form redesign

User Interface Prototyping: Fake it 'till you make it

  • Use rapid prototyping to support validated learning
  • Transform your design process with paper prototyping
  • The landscape of electronic prototyping tools
  • Syndicate activity: Create a paper prototype

“And I have the data to prove it”: How to assess your user interface

  • Learn the 10 heuristics of user interface design
  • Discover the usability bloopers hidden in your software with an expert review
  • Distinguish what people do from what people say with usability testing
  • Learn the skills needed to moderate your own usability test
  • Syndicate activity: Run a usability test on a paper prototype


There is about 30 mins of homework at the end of the first two days. The homework is optional but highly recommended to help you prepare for the exam.

Exams & Certification

There is a one hour multiple choice exam. Your course fee includes the BCS examination fee of £155.

Successful candidates receive the BCS Foundation Certificate in User Experience.

Exam format:

  • One hour exam with 40 multiple choice questions
  • Closed Book
  • Pass mark is 65% (26 out of 40)

Note: Taking the course does not guarantee a pass in the exam. Our pass rate for delegates taking this course is 85%.

Is UX Certification worth it?

We carried out research with 60 delegates who had passed the BCS Foundation Certificate in User Experience. We asked: "What impact has attaining the BCS Foundation Certificate in UX had on your job?" We identified these themes in their answers.

It improves your career prospects
"I had never held a position in UX Design or Research. Once I had the UX certification, I put it at the top of my CV. I got a job as a UX Researcher with a London company within a short few months of completing the course. I am certain that holding that certificate had a big impact, because it is the UX job agents that read your CV first, before they put you forward for a role."
It increases self-confidence in your day-to-day work
"It has given me confidence to participate in discussions on UX. I now have the means to actively engage with internal UX subject matter experts on appropriate methods for my projects."
It boosts your credibility with the development team
"Since attaining the Certificate in UX I feel it has helped to demonstrate to my wider team the skills I have. I am also hoping to apply for a promotion within my company and hope that by having this skill on my CV it will help me to get promoted."
It makes your organisation more effective
"The impact of the certificate has been immense, as it provided me with the technical expertise to execute UX practices properly, but more importantly being able to explain the benefits and value to stakeholders who would otherwise be reluctant. This all led to an opportunity to lead the Global UX practice within my organisation which has grown from initially 1 personnel 2.5 years back to over 15 UX practitioners (employees and consultants)."
It makes you a more reflective practitioner
"It's early days, but the course has been invaluable in my new role so far. I think it's actually changed the way I look at problems and I've found the user goals and red routes techniques particularly valuable because it provided me with a place to start and helped me cut through a lot of noise in what is an extremely complex area."
It gives you a broad knowledge of UX
"When I did the course last year I was just starting out on a career change. The course gave me a broad view of the whole 'workings' of user experience and how all the stages fitted together. This helped me move onto our internship programme as a researcher for the next stage of development in my new career."
You learn general principles to apply in your job
"Following the UX Foundation I compiled a list of 39 'UX problem areas' that I felt needed significant improvement in our product team and programme. I reviewed the list today: it seems the things in my control as an experienced practitioner, e.g. research methods, journey design approaches have improved quite a bit following the training."
You learn specific tools, techniques and skills
"The UX course has altered the way I approach development projects. I've run workshops using the persona development tools exercises, user journeys and storyboards perhaps three times now in order to better inform design, and this is now built into the way I work with clients on new projects. It feels like the quality of the systems created is better for it. This is now a very rewarding part of my job."
It gives you a common language to talk about UX
"As a Product Owner and Business Analyst the principle benefit I got from the course was a greater understanding of why my colleagues who specialise were adopting some of the approaches and behaviours that I had encountered."

What delegates say about this course

  • “I think it was the best and most enjoyable of several training courses of that format (~3 day certificate) I have been on. It had content that always seemed relevant to me, consistently good presentation, helpful answers to questions, useful workbook articles, and a great venue and catering.” – Ben Peacock, Sharp Laboratories of Europe Ltd.
  • “I was extremely impressed at the detail and comprehensiveness behind the material covered.” – Matt Grey, Alliants.
  • "Outstanding course material and organisation allowed me to focus on the subject rather than note taking." – Peter McCormack, Kokoba.
  • “I have gained a better understanding of UX and taken practical skills from the course.” – Rachid Senouci, Strathclyde Partnership for Transport.
  • “Good level of interactive learning – learning by doing. I liked the practice tests at the end of each section and the follow-on discussion.” – Michelle Oldfield, Environment Agency.
  • “A good foundation to put UX into practice.” – Gareth Lewis, International Baccalaureate.
  • “Really great course which added more breadth than I initially thought. Would definitely recommend it to others.” – Kathryn Ratcliffe, EPSRC.

What do I get when I book this course?

  • 3 day training course with a user experience expert.
  • A printed, 92-page course manual containing practical checklists, worksheets, written articles and links to further resources.
  • An electronic copy of the slides to help with revision.
  • Exercises to support exam preparation (50 sample questions plus a BCS-approved mock exam paper with an additional 40 questions).
  • A proper, air-conditioned learning environment.
  • A 2-course, hot lunch on each day and refreshments throughout the course.
  • Exam fee included.

More details on what you get.


This training course lasts 3 days.

How do I book?

We make house calls!

We can bring this 3-day course to you and run it for a fixed all-inclusive fee. All you have to do is provide the delegates and the meeting room.

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