BCS Foundation Certificate in User Experience
Gain an independent qualification in user experience with this interactive, live streamed, online course
We bring this course to you—live and instructor-led—via Zoom (6 x 2hr sessions plus bonus 1hr revision session)

What you’ll learn

Bake UX into your workflow

Implement a proven, user centred design framework based on the usability standard, ISO 9241-210

Plan field visits to end users

Create personas, user stories, red routes and user journey maps

Design interactions

Choose appropriate schemes for classifying and organising information

Prototype at pace

Develop cheap, throwaway prototypes to get quick and frequent feedback from your users

Design with impact

Create user interface designs that exploit universal principles of visual design

Evaluate usability

Moderate usability tests and evaluate the usability of systems by applying usability heuristics

We make virtual house calls!

We can bring this training course to you and run it live via Zoom no matter where you are. Virtual UX training allows you to train distributed teams, furloughed workers or when your organisation is social distancing.

BCS Foundation Certificate in User Experience: Course Overview

In this structured program of instructor-led workshops, you'll cover the comprehensive syllabus for the BCS Foundation Certificate in User Experience.

Class sizes are small and tuition is delivered live, via Zoom. Combined with practice projects, the program has been designed to ensure you get a fully-rounded knowledge of user experience tools, techniques and processes.

Through real-time presentations and interactive activities, you'll learn how to identify customer needs, create descriptions of users and their goals, build an information architecture, design interactions, prototype and run a usability test. With over 95 mock exam questions and exclusive access to revision aids, you'll also be fully prepared for the exam.

In a nutshell

Is it for you? Find out in this 90-second video.

What students say

We asked our students, "What impact has attaining the BCS Foundation Certificate in UX had on your job?" Here are some of their replies.

"I had never held a position in UX Design or Research. Once I had the UX certification, I put it at the top of my CV. I got a job as a UX Researcher with a London company within a short few months of completing the course. I am certain that holding that certificate had a big impact, because it is the UX job agents that read your CV first, before they put you forward for a role."

"The impact of the certificate has been immense, as it provided me with the technical expertise to execute UX practices properly, but more importantly being able to explain the benefits and value to stakeholders who would otherwise be reluctant. This all led to an opportunity to lead the Global UX practice within my organisation which has grown from initially 1 personnel 2.5 years back to over 15 UX practitioners."

"Since completing the Foundation Certificate, I have really begun to appreciate the value effective UX plays in the delivery of the systems that I work on. As a Business Analyst, it has helped me to be more effective when supporting User Research sessions and has brought closer working between the BAs and User Researchers. I think this course is really valuable and I have recommended it to a number of my colleagues."

"When I did the course last year I was just starting out on a career change. The course gave me a broad view of the whole 'workings' of the user experience and how all the stages fitted together. This gave me a good grounding for the rest of that year of development, which helped me move onto our internship programme as a researcher for the next stage of development in my new career."

"The UX course has altered the way I approach development projects. I’ve run workshops using the persona development tools exercises, user journeys and storyboards perhaps three times now in order to better inform design, and this is now built into the way I work with clients on new projects. It feels like the quality of the systems created is better for it. This is now a very rewarding part of my job."

"Since attending the course, our insights team has successfully sold in and delivered multiple UX services to clients — generating a new revenue stream for us. Since delivering a new innovation to clients was in my goals last year, I can say it went some way to helping me get promoted too."

From: 'Is UX Certification worth it?', David Travis & Anna-Gret Higgins. Feb 4, 2019.

About your trainer

David Travis

UX Strategist

This course is delivered live by Dr. David Travis, the author of Think Like a UX Researcher. David has more than 20 years experience in the field of user centred design and has delivered over 250 seminars in user experience for a range of private and public sector organisations. David has helped over 300 students attain the BCS Foundation Certificate in User Experience and delivered this course face-to-face over 30 times.

This training course is aimed at

  • Anyone who wants to transition from their current job role to a career in user experience.
  • User researchers or designers who want to demonstrate their knowledge of core concepts, techniques and methods in user experience.
  • Software developers who want to learn techniques for designing more engaging systems.
  • Project managers and Scrum Masters who want a full lifecycle process to ensure users are involved in their design project.
  • Business analysts who want quick and effective tools for communicating requirements of users.


When do the sessions take place?

The course comprises 6 x 2-hr workshops, delivered live and instructor-led over Zoom. To fit in with your working day, sessions take place 2 days per week over 3 weeks. Each session is split into 2 x 1hr periods with a 15min break.

What if I can't make every session?

Each session will be recorded and you'll be able to carry out the practice activities in your own time. You have lifetime access to the Google Docs, Murals, slides, and session videos.

What do I need to take part?

You will need a (free) Google account to take part in the workshops and you will need a device that can access Zoom to attend the workshop sessions. Students enrolled in the course carry out assignments and collaborative work using Google Docs and Mural. You can use Zoom and Mural without creating an account.

How does the course run?

The course is delivered entirely online. Once you're registered for the program, you’ll be granted access to the course's class page. This is where you'll get links for the live sessions, watch the recordings of previous sessions, submit homework assignments, download slide decks, access project activities, take practice examinations and view workshop notes. Class size is limited to 12 delegates to allow maximum time for questions.

What about the exam?

There is a one hour multiple choice exam. Your course fee includes the BCS examination fee of £155 and the remote invigilation fee of £35. You take the exam online at a time that suits you. The exam takes one hour and has 40 multiple choice questions. The pass mark is 65% (26 out of 40). Successful candidates receive the BCS Foundation Certificate in User Experience.


The course comprises 6 x 2-hr workshops delivered live over Zoom.

Workshop 1

2 hrs live, instructor-led training

Principles of human centred design

  • Practice project: What is usability (product evaluation)?
  • Understand ISO's 6 design principles
  • Waterfall, agile and iterative design methods

Going where the action is: Understanding users in context

  • See examples of how usability depends on the “context of use”
  • Penetrate deep into the world of your users with contextual inquiry
  • Learn what it is that customers actually want to do with your system
  • Master the 5 habits of highly effective field researchers
  • Synthesize your findings in a user journey map


  • Further opportunity for questions

Workshop 2

2 hrs live, instructor-led training plus homework

How to get niche quick

  • See examples of personas from real-world projects
  • Walkthrough a persona case study
  • Learn simple but powerful data analysis techniques for classifying and grouping your users
  • Create personas your design team will believe in
  • Make use of the PERSONA acronym to diagnose shoddy personas
  • Practice project: Create a persona.

What can a London bus teach us about usability?

  • Build bulletproof user stories for agile by focusing on red routes
  • Boost the quality of your user stories with 4 simple questions
  • Practice project: Create red routes and user stories.


  • Further opportunity for questions

Workshop 3

2 hrs live, instructor-led training

Beyond "easy to use": Measuring the user experience

  • Apply lessons from the Lean Startup movement to your own design project.
  • Generate user experience metrics from business objectives
  • Learn how to measure effectiveness, efficiency and satisfaction — the cornerstones of the ISO definition of usability
  • Develop a user experience dashboard

Organising functions and features: Finding is the new doing

  • Describe the Elements of User Experience
  • Overcome complex navigation with a knowledge of information architecture
  • Organising content with the LATCH model
  • Practice project: How to use online and offline card sorts to structure your system's functionality
  • Master conceptual models and mental models


  • Further opportunity for questions

Workshop 4

2 hrs live, instructor-led training plus homework

Interaction design: The psychology of user interfaces

  • Explore fundamental user interface components and learn when to use them properly
  • Discover user interface design patterns to create consistent user interfaces.
  • Remove complexity from your system with progressive disclosure

Visual design: Simple rules for designing simple screens

  • Establish CRAP ways to improve usability: contrast, repetition, alignment and proximity
  • Bluffers' Guide to eye tracking
  • Practice project: Form redesign


  • Further opportunity for questions

Workshop 5

2 hrs live, instructor-led training plus homework

User Interface Prototyping: Fake it 'till you make it

  • Use rapid prototyping to support validated learning
  • Transform your design process with low-fidelity prototyping
  • The landscape of electronic prototyping tools
  • Optional homework: Create a low-fidelity prototype

"And I have the data to prove it": How to assess your user interface

  • Distinguish what people do from what people say with usability testing
  • Learn the skills needed to moderate your own usability test
  • Optional homework: Run a usability test on your low-fidelity prototype


  • Further opportunity for questions

Workshop 6

2 hrs live, instructor-led training

How to assess your user interface (continued)

  • Learn the 10 heuristics of user interface design
  • Discover the usability bloopers hidden in your software with an expert review
  • Understand how to evaluate designs for accessibility using WCAG 2.1

BCS Foundation Certificate in UX: The mock exam

  • Take a 40-question, mock examination.


  • Further opportunity for questions

Bonus Revision Session

1 hr live Q&A

Preparing for the exam

  • Feedback on the mock exam
  • Examination tips
  • Opportunity for final questions.

How do I book?

Join the waitlist and be the first to hear when this course opens for enrolment.