We make house calls!

We can bring this course to you and run it for a fixed all-inclusive fee no matter where you are. All you have to do is provide the delegates and the meeting room.

Next scheduled course

We schedule this course based on demand. If you want to attend a public course, click on the button below. Once we get 8 like-minded individuals we'll schedule a course and let you know.

Overview: An Introduction to User Experience

There are dozens of books dedicated to usability, but few of these provide the ‘big picture’. The aim of this course is to help delegates design better products and software by showing how the various usability tools and techniques fit into real-world design and development processes.

Over the two-day course, delegates engage in a practical design activity that helps them discover the usability secrets behind product and software development. The activity (“Mailmerge+”) is to design a new user interface for Microsoft Word’s “Mail Merge” feature. The activity covers the full design lifecycle, including business requirements, customer needs, product and software design, prototyping and usability testing. This seminar is led by Dr. David Travis who has over 20 years experience in the field of user centred design.

"I found this excellent course most thought provoking and inspiring. I'm already thinking of ways to work UCD into our current processes and methodology."
– Sally Morales, BUPA.

Printable pdf course description for this seminar

Suggested business case to convince your boss (MS Word format).

About your trainer

David Travis

This seminar is led by Dr. David Travis, the author of E-Commerce Usability. David has more than 20 years experience in the field of user centred design and has delivered over 100 seminars in usability for a range of private and public sector organisations.

This seminar is aimed at

  • Software developers and web designers who want to learn techniques for designing better interfaces.
  • Business analysts who want quick and effective tools for communicating requirements.
  • Interface designers who want to learn methods for testing and evaluating their designs.
  • Project managers who want a full lifecycle process for introducing usability into their project.
  • Marketing managers who want to find out about the business and brand benefits of a usability focus.
  • GUI designers who want to understand the principles of human-centred design.

You will learn how to

  • Describe a user centred design framework that supports end-to-end usability involvement in software projects.
  • Use personas to share information about users and their tasks in an engaging and usable way.
  • Develop cheap, throwaway prototypes to get quick and frequent feedback from your users.
  • Specify usability metrics to make sure your software is neither under- nor over-engineered.
  • Get hands on practice with user experience techniques like user stories, contextual inquiry and card sorting.
  • Learn about different methods for usability testing user interfaces and when to apply them.

What delegates say about this course

  • "Because I work in human factors, my main concern was that I wouldn't learn anything new. But I did! A really good refresher, plus I learnt lots of new tools that should be easy (and low cost) to use". — Debbie Thacker, BAE Systems.
  • "Every company that develops software would benefit from this course. It truly focuses the mind on the importance of usability". — Michele Thorns, Sage UK Ltd.
  • "I feel confident about the new techniques I’ve learnt. We were given an excellent overview — now I can’t wait to get going, putting it into practice!"
  • "I liked being able to try out the techniques and methods. I feel I learnt a lot more by taking part in these exercises than just reading through notes."
  • "Lots of good examples of good/bad usability from real life."

Free refresher training

Our usability training continues after you leave the seminar. People that attend "Software usability" are eligible for free refresher training. After the seminar, we'll send you a series of follow up articles highlighting different aspects of the training, specifically written to help you apply what you learnt. See an example lesson.

What do I get when I book this course?

  • 2 day training course with a usability expert.
  • Practical checklists, worksheets and extensive notes to take home.
  • Free, follow-up refresher training.
  • A proper, air-conditioned learning environment.
  • Lunch on both days and refreshments throughout the course.

More details on what you get.


This course lasts two days.

How do I book?

Please contact us to make a booking.

UX immersion training

UX design training

UX research training

Upcoming courses

We run regular training courses in usability and user experience.

What should I do next?

If you're interested in attending this course, try these links.

Get free email updates

Join the thousands of other people who get their monthly fix of user experience insights from Userfocus and get a free guide to usability test moderation.