ISO 9241 Part 1: General Introduction

Citation

ISO 9241-1:1997 Ergonomic requirements for office work with visual display terminals (VDTs) -- Part 1: General introduction.

Status

International Standard. Will be replaced by ISO/TR9241-1 and ISO 9241-130.

Lifecycle Phase

Analyse the opportunity.

Type of Guidance

Principles and general recommendations.

Application Area

General Guidance

Scope

This part of ISO 9241 serves as an introduction to all of the parts in the ISO 9241 series. It describes the purpose of the 9241 standard and discusses the user performance philosophy. This philosophy is the bedrock of the ISO 9241 series. Standards making is a slow process, partly because of the need for consensus and partly because it takes some time for stability to emerge in any new technology. This means that ergonomics standards may not be available to support the procurement of newer interface devices (such as a novel keyboard or a new type of visual display).  In such cases, requiring manufacturers to demonstrate evidence of the usability of their products provides the most effective route for ensuring good ergonomics quality. So a number of the parts in the ISO 9241 series contain user performance tests, to help manufacturers do just that. The standard also includes a bibliography and an informative annex that describes how to apply the software parts of ISO 9241 (parts 10-17).

Audience

Anyone interested in any part of ISO 9241.

See Also

ISO 13407:1999 Human-centred design processes for interactive systems.

Note: this page is a few editions behind the eBook and may be out-of-date. For the very latest on ISO 9241 get the eBook version of ISO 9241 for Beginners.


Web Usability: An Introduction to User Experience

Oct 22-23, London: Get hands on practice with user experience techniques like personas, card sorting, contextual inquiry and heuristic evaluation. More details

Download the best of Userfocus. For free.

100s of pages of practical advice on user experience, in handy portable form. 'Bright Ideas' eBooks.

Free newsletter

Over 7,000 people get our monthly newsletter. Sign up now and download your free guide to usability test moderation.

ISO 9241 for Beginners

Do you need a more up-to-date version of this guide? Do you need a version formatted for printing? Would you like a searchable version of this document on your own computer? Buy the ISO 9241 eBook.


Our services

Let us help you create great customer experiences.

Upcoming courses

We run regular training courses in usability and user experience.

Get free email updates

Join the thousands of other people who get their monthly fix of user experience insights from Userfocus and get a free guide to usability test moderation.