Citation
ISO 9241-13:1998 Ergonomic requirements for office work with visual display terminals (VDTs) -- Part 13: User guidance.
Status
International Standard. Will be replaced by ISO 9241-124.
Lifecycle Phase
Create the user experience.
Type of Guidance
Principles and general recommendations.
Application Area
Software.
Scope
This part of ISO 9241 contains recommendations on user guidance. The recommendations cover general advice; prompts; feedback; status information; error management; and on-line help. This standard does not cover documentation (either on-line or paper) or on-line tutorials. The standard contains two annexes. The first is a sample procedure for assessing applicability and adherence and includes a six-page checklist (using a conditional compliance route, see the description of ISO 9241-12). The second annex is a bibliography.
Audience
User interface designers, user interface evaluators and documentation experts.
See Also
ISO 9241-110:2006 Ergonomics of human-system interaction -- Part 110: Dialogue principles.
ISO/IEC 6592:2000 Information technology -- Guidelines for the documentation of computer-based application systems.
ISO/IEC 15910:1999 Information technology -- Software user documentation process.
BS 7649: 1993 Guide to the design and preparation of documentation for users of application software.
BS 7380: 1996 Guide to the design and preparation of on-screen documentation for users of application software.
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