ISO 9241 Part 13: User guidance


ISO 9241-13:1998 Ergonomic requirements for office work with visual display terminals (VDTs) -- Part 13: User guidance.


International Standard. Will be replaced by ISO 9241-124.

Lifecycle Phase

Create the user experience.

Type of Guidance

Principles and general recommendations.

Application Area



This part of ISO 9241 contains recommendations on user guidance. The recommendations cover general advice; prompts; feedback; status information; error management; and on-line help. This standard does not cover documentation (either on-line or paper) or on-line tutorials. The standard contains two annexes. The first is a sample procedure for assessing applicability and adherence and includes a six-page checklist (using a conditional compliance route, see the description of ISO 9241-12). The second annex is a bibliography.


User interface designers, user interface evaluators and documentation experts.

See Also

ISO 9241-110:2006 Ergonomics of human-system interaction -- Part 110: Dialogue principles.

ISO/IEC 6592:2000 Information technology -- Guidelines for the documentation of computer-based application systems.

ISO/IEC 15910:1999 Information technology -- Software user documentation process.

BS 7649: 1993 Guide to the design and preparation of documentation for users of application software.

BS 7380: 1996 Guide to the design and preparation of on-screen documentation for users of application software.

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ISO 9241 for Beginners

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