User Experience Articles & Resources

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Latest articles

The future of UX research is automated, and that's a problem

5 August, 2019 - If you compare the UX research methods we use today with the methods we used 16 years ago, something interesting emerges. We see that UX research is becoming increasingly remote and increasingly unmoderated. In other words, we're moving to a world where UX research is becoming automated. We can learn a lot from automated research. But it comes at the price of understanding our users.

Talking to computers (part 2): VUI as an error recovery system

Voice recognition

1 July, 2019 - I take a closer look at some unavoidable challenges to effective speech recognition, and I discuss why you may want to think twice before designing dialogue that is 'conversational' and 'natural'. I also offer five important questions that I think should form the basis of any VUI design kick-off meeting.

Talking to computers (part 1): Why is speech recognition so difficult?

Broken eggs

3 June, 2019 - Although the performance of today's speech recognition systems is impressive, the experience for many is still one of errors, corrections, frustration and abandoning speech in favour of alternative interaction methods. We take a closer look at speech and find out why speech recognition is so difficult.

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