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This step-by-step guide includes:

  • The three phases in moderating a usability test.
  • How to explain the 'thinking aloud' technique to participants.
  • Step-by-step instructions for demonstrating 'thinking aloud'.
  • How to get participants to practise 'thinking aloud'.
  • Good and bad questions to ask during a test.
  • How to adapt the instructions if you're testing a paper prototype.
  • How to adapt the instructions if you're running a test with children.
  • Available in 17 languages: English, Bahasa Indonesia, Brazilian Portuguese, Simplified Chinese, Czech, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Macedonian, Polish, Russian, Spanish and Turkish.
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