Get hands-on practice in all the key areas of UX and prepare for the BCS Foundation Certificate.
A Masters in UX costs over £10k and may not make you more employable or attract a higher salary compared with spending the same time gaining practical experience in UX. Before you decide on taking that Masters degree, consider what you could achieve for 10% of the investment by creating an alternative, self-paced, personalised syllabus.
Photo by Ian Schneider on Unsplash
When I coach junior user researchers and designers, one question I'm asked more frequently than any other is: "Do I need a Masters degree in UX?"
In good user researcher fashion, my usual response is to answer this question with a question: "Why do you want to do a Masters?" I then listen carefully to their answer.
If they say something like, "Because I love the field of UX and I want the opportunity to do a deep dive in theory and practice", then I encourage them to pursue their dream by taking an academic path.
But if they answer, "Because I want to improve my employment prospects and earn more money", then I'm less sanguine about their choice. If you want only to improve your career prospects in UX or boost your salary, I believe there are better ways to spend your money and time.
First, let's review some of the advantages of pursuing a Masters degree in UX. Although I don't have a Masters in any subject, I do have a PhD in psychology, so I appreciate the siren call of academic life. I'm pleased I did my PhD since it made me a critical thinker and gave me the opportunity to read and think deeply about a topic over a period of three years. So it's definitely the right choice in certain situations.
In particular, spending a year doing a Masters degree will help you:
I believe there are three questions you need to answer before making the decision to take a Masters in UX:
If your research shows that the organisation you want to join is asking for a Masters, that's obviously a good reason to do one. But the field of UX is so new that many organisations increasingly value experience over qualifications.
For example, I spoke with Ian Fenn, author of 'Designing a UX Portfolio: A Practical Guide for Designers, Researchers, Content Strategists, and Developers'. Ian told me that his research shows hiring managers do value Masters degrees but they value comparable work experience even more highly. He argues that it's networking and enthusiasm that will get you your first role, not an academic qualification.
I also spoke with Lisa Murnan, author of 'How to Get a UX Design Job'. Lisa said, "We're seeing the need for a Masters degree less and less. When I was researching this topic for my book, I discovered that many UX design job postings don't mention educational requirements at all, or simply say, 'Bachelor's degree or equivalent experience.' It sometimes comes up in job postings for UX researchers but even then most hiring managers seem fine waiving that requirement so long as it's clear that you know what you're talking about and have the experience and skills to back it up."
In addition, taking on a Masters degree is not for the faint hearted. You'll want to consider the financial cost and the time you'll need to invest. The financial cost will vary from institution to institution but as a benchmark, the tuition fees for UCL's 'Human-Computer Interaction' Masters is £10,740 (£25,880 if you are outside the EU).
As regards the time, to gain the most benefit from a Masters, you'll probably want to do it full time, which can take 1-2 years. But this can require a leave of absence from your job or even resigning. If you have a good job with good prospects, this makes it very difficult to take the leap.
In particular, you lose time that could be spent gaining experience. Research shows that each year of experience you have in UX adds about $1900 to your base salary. So if it takes 2 years to get your masters this is no more benefit than gaining 2 years' practical work experience. And if your aim is to boost your salary, you might be better off moving to another country. The country (and region for the US) has the biggest impact on what you get paid. The median salary in the US is $110k, compared to $104k in Switzerland, $67k in the UK, $65k in Canada, $61k in Germany, $44k in France, and $33k in India. Or move to a bigger company: in the US, salaries at companies with fewer than 10 employees are paid around $20k less than the equivalent positions at larger companies (above 1,000 employees).
I mentioned above that a Masters is a good way to gain a grounding in the academic 'received wisdom' of UX. But UX is not an academic discipline. Many, if not most, of the advances in user research and design have tended to originate from commercial enterprises (think Xerox Parc). This is because UX is inherently a practical discipline. Universities rarely have their finger on the pulse of industry. This means your Masters in UX could date very quickly since it will either cover yesterday's technologies, approaches and fashions or be based on incorrect assumptions about which technologies will be most important in the future. As a consequence, in the absence of relevant work experience, the chances are slim that your Masters in UX will give you practical, real-world experience.
One area where this is particularly important is in development methodologies. Nowadays, nearly every organisation develops software using an agile methodology, like Scrum. You can't do UX work on these projects without an understanding of how to make it fit within a Scrum framework. Gone are the halcyon days where you could spend weeks doing up-front user research and design work. You need to deliver your UX work within the cadence of a two-week sprint. This isn't something typically taught in a Masters in UX but it's central to being an effective practitioner.
Given hiring managers' preference for street smarts over book smarts, are there other ways of gaining experience, such as through self-study and networking? After all, you could gain a lot of experience in the one or two years you spend on a Masters. But where do you start?
I recommend treating it like a project. If you're considering spending over £10k on your education, ask what else you can do with that money that might offer more value. Imagine you were writing a proposal for your UX education with a £10k budget: what would you do?
Here are some ideas you might want to consider. You could easily do all of these activities for less than 10% of the overall spend on a Masters.
A good first step is to have your portfolio and CV reviewed to find your strengths and weaknesses.
Find a trusted advisor or 'critical friend' to give you an independent assessment of your abilities — or alternatively, pay someone who offers this service. You don't necessarily need to meet in person: a Skype meeting or even a telephone call would work. The important point of this review is that it needs to be critical: if you ask a friend or colleague, you may find they don't provide the objectivity you need.
If you can't find a critical friend or can't afford to pay someone to assess your skills, use the worksheet in this article to assess your UX skills.
There are many differing definitions of 'user experience' and this can make it difficult to appreciate what you are expected to know. So it's worth reviewing an approved syllabus that covers the fundamentals of UX. There are two good ones to choose from, both of which take the process model in ISO 9241-210 as their starting point:
You can take courses that cover these syllabi in person or online (via Udemy) or you could just download the syllabus of one of these certification schemes for free and use it as a framework for self study.
(Disclosure: we run training courses in the BCS Foundation Certificate).
Once you understand the scope of UX and you know your own strengths and weaknesses, you can now create a tailored program of study that's perfect for you. Imagine you were designing a Masters that was tailored just for you: what would you cover?
For example, the syllabus for the BCS Foundation Certificate in UX is structured around these areas:
Your portfolio review will show strengths in some areas and weaknesses in others. Don't waste time learning what you already know but spend the time more productively by addressing your weaknesses.
You want to ensure that your learning doesn't take place in a vacuum. Being open to new ways of thinking about UX is central to your education, so attend some UX events happening near you. Many of these are free, such as evening talks organised by organisations like the UXPA and NUX. You'll find other 1-day events that attract great speakers where payment is required but these are still relatively cheap to attend (especially relative to the cost of a Masters). These events also give you the opportunity to network with people and this in turn gives you the opportunity to get the inside track on jobs in UX.
Most Masters degrees will include 1-hr lectures from visiting speakers. Don't think you need to miss out on these. Instead, draw up your wish list of people you would like to hear speak. Then at a fixed time every week (say Friday at 3pm) review one of the conference talks freely available online. If you can't find your chosen speaker, turn to resources like UIE's 'All You Can Learn' library where you can get paid access to excellent content from leaders in the field.
Whatever your role in user experience, you need to be able to create a mock-up: either to illustrate your design idea or simply to put something in front of people who can evaluate it for you. Knowing how to prototype is a bit like being a good cook: people will always find room for you on a camping trip.
We are living in a kind of renaissance for prototyping tools: not a week goes by without a new tool being developed by someone. You can learn the basics of these tools fairly easily. Download trial versions of tools like Sketch, Axure, Adobe XD and InVision and decide which one suits you best. Then follow along with videos on the developers' web sites.
A key part of a Masters degree is writing a dissertation, which shows a candidate's ability to think independently and demonstrate their skills and abilities. You can do the same thing with your 'personalised' Masters. Here are some ideas:
If you love the field of UX and want the opportunity to do a deep dive in theory and practice, then a Masters in UX will be a good choice for you. But before making the leap, consider creating your own self-paced, personalised syllabus. This has the opportunity to be more fulfilling, more useful and considerably cheaper than the academic alternative.
Dr. David Travis (@userfocus) has been carrying out ethnographic field research and running product usability tests since 1989. He has published three books on user experience including Think Like a UX Researcher. If you like his articles, you might enjoy his free online user experience course.
Gain hands-on practice in all the key areas of UX while you prepare for the BCS Foundation Certificate in User Experience. More details
Every month, we share an in-depth article on user experience with over 10,000 newsletter readers. Want in? Sign up now and get free, exclusive access to our reports and eBooks.
Our most recent videos
Our most recent articles
copyright © Userfocus 2020.
Get hands-on practice in all the key areas of UX and prepare for the BCS Foundation Certificate.
We can tailor our user research and design courses to address the specific issues facing your development team.
Users don't always know what they want and their opinions can be unreliable — so we help you get behind your users' behaviour.