A knowledge of psychology can help user researchers be more effective when they plan research, make observations, analyse data and present the results.
One of the most important questions faced by start-ups and established companies alike isn't, "Is my system usable?" or "Is this a great user experience?", but "Do people actually need this thing?" This article presents a structured interview technique for checking if you have identified a user need.
Most companies would claim to design products and services that are simple to use. But when you ask customers to actually use these products and services, they often find them far from simple. Why is there a disconnect between what organisations think of as "simple" and what users actually experience?
If you've been tasked with running a usability test, then you'll love this instructional guide. Aimed at people about to moderate their first usability test, this free graphic instruction guide covers the essential techniques you'll need to moderate a usability test.
A common concern of people running usability tests is that sooner or later they’ll run into a difficult participant. Who are these difficult characters and how can we prevent them from being a problem?
Moderation seems effortless but there's a lot more to good listening than opening your ears. Here are 15 suggestions to improve your own listening skills.
Site visits are the best method we have of gaining real insight into the way customers work — to understand what customers do, rather than what they say they do. But to get the most from a site visit you need to polish your interviewing skills. Great interviewers show five characteristics from which we can learn.
This year marks an important anniversary for people who moderate usability tests. In a classic study carried out exactly 30 years ago, psychologists showed that people are very poor at explaining the reasons behind their choices. This is why usability tests focus on what people do, not on what people say. So why do so many usability test moderators continue to ask participants, "Why"?
Search for articles by keyword
- 7 articles tagged accessibility
- 4 articles tagged axure
- 5 articles tagged benefits
- 16 articles tagged careers
- 8 articles tagged case study
- 1 article tagged css
- 8 articles tagged discount usability
- 2 articles tagged ecommerce
- 19 articles tagged ethnography
- 14 articles tagged expert review
- 2 articles tagged fitts law
- 5 articles tagged focus groups
- 1 article tagged forms
- 7 articles tagged guidelines
- 11 articles tagged heuristic evaluation
- 7 articles tagged ia
- 14 articles tagged iso 9241
- 11 articles tagged iterative design
- 3 articles tagged layout
- 2 articles tagged legal
- 11 articles tagged metrics
- 3 articles tagged mobile
- 8 articles tagged moderating
- 3 articles tagged morae
- 2 articles tagged navigation
- 9 articles tagged personas
- 15 articles tagged prototyping
- 7 articles tagged questionnaires
- 1 article tagged quotations
- 4 articles tagged roi
- 17 articles tagged selling usability
- 12 articles tagged standards
- 47 articles tagged strategy
- 2 articles tagged style guide
- 5 articles tagged survey design
- 6 articles tagged task scenarios
- 2 articles tagged templates
- 21 articles tagged tools
- 58 articles tagged usability testing
- 3 articles tagged user manual
User Experience Articles
Our most recent articles