Userfocus Usability Newsletter, September 2017

Welcome to the September edition of the Userfocus usability and user experience newsletter!

Message from the Editor

If you want to find more problems in a usability test, involving more participants is the obvious way to go. But there are some less obvious ways too. I thought I would describe some of those in this month's article. I hope you find it useful.

David Travis

How to find more usability problems with fewer users

A common myth in usability testing goes like this: '5 participants are all you need to get 85% of the usability problems.' Understanding why this is a myth helps us generate ideas to help us increase the number of problems we find in a usability test. Read the article in full: How to find more usability problems with fewer users.

From our archives: The 5 habits of highly effective field researchers

You may not get many chances to visit and observe your customers at their place of work, so you want to make the most of the opportunity. But what’s the best way to run a site visit? Highly effective field researchers show 5 specific behaviours. They create a focus question, audio record the sessions, take photographs of the environment, take notes and write up a short summary of the observation immediately. Read the article in full: The 5 habits of highly effective field researchers.

What we’re reading

Some interesting usability-related articles that got our attention over the last month:

Like these? Want more? Follow us on Twitter, Facebook or Google+.

Upcoming user experience training courses

Foundation Certificate in User Experience, Oct 10-12 2017, London.

Gain the BCS Foundation Certificate in User Experience in this fun and hands-on training course. You'll practice in all the key areas of UX — from interviewing your users through to prototyping and usability testing your designs — while you prepare for and take the exam.

2 places left.

More information about this training course: Foundation Certificate in User Experience.

User Experience quotation of the month

"Remember that sometimes not getting what you want is a wonderful stroke of luck." — Dalai Lama.

Hungry for more?

Read previous newsletters.


Foundation Certificate in UX

Gain hands-on practice in all the key areas of UX while you prepare for the BCS Foundation Certificate in User Experience. More details

Download the best of Userfocus. For free.

100s of pages of practical advice on user experience, in handy portable form. 'Bright Ideas' eBooks.

UX newsletter

Every month, we share an in-depth article on user experience with over 10,000 newsletter readers. Want in? Sign up now and download a free guide to usability test moderation.

Newsletter archive

Look back over previous newsletters in the newsletter archive.


Our services

Let us help you create great customer experiences.

Upcoming courses

We run regular training courses in usability and user experience.

Get free email updates

Join the thousands of other people who get their monthly fix of user experience insights from Userfocus and get a free guide to usability test moderation.