Welcome to the March edition of the Userfocus usability newsletter.
Feature Article: Measuring satisfaction: Beyond the usability questionnaire
Most usability tests culminate with a short questionnaire that asks the participant to rate, usually on a 5- or 7-point scale, various characteristics of the system. Experience shows that participants are reluctant to be critical of a system, no matter how difficult they found the tasks. This article describes a guided interview technique that overcomes this problem based on a word list of over 100 adjectives. We also include a spreadsheet to generate and randomise the word list. Read the article in full: Measuring satisfaction: Beyond the usability questionnaire
Usability Training: Now Booking
How to carry out an expert review, April 15 2008, London
For people in design teams who need to spot usability problems in prototypes and finished products, How to carry out a usability expert review is a 1-day seminar that teaches delegates cost-effective methods to evaluate designs. Unlike courses in usability testing, this seminar teaches delegates how to find and fix usability problems without involving end users. More information about this training course: Expert Review training.
Web Usability Training, May 14-15 2008, London
For web designers who want hands-on experience with usability tools and techniques, "Web Usability" is a 2-day immersion seminar that shows delegates how to boost sales and conversion rates, increase usage and improve customer satisfaction. Unlike shorter introductory courses, this in-depth workshop covers the entire design and development lifecycle. More information about this training course: Web Usability training.
Morae Essentials, July 1 2008, London.
For new users of Techsmith's Morae who want to run a usability test, "Morae Essentials" is a 1-day seminar that shows delegates how to set up, observe, log and analyse a usability test with Morae. Unlike training from software vendors, this workshop shows delegates real-life examples of how Morae is used in practice by usability experts. More information about this training course: Morae training.