Sign up for our free monthly newsletter and get this richly illustrated, 12-page pdf guide to moderating a usability test.

Visit the newsletter archive to see examples of our monthly newsletter.

This step-by-step guide includes:


  • The three phases in moderating a usability test.
  • How to explain the 'thinking aloud' technique to participants.
  • Step-by-step instructions for demonstrating 'thinking aloud'.
  • How to get participants to practice 'thinking aloud'.
  • Good and bad questions to ask during a test.
  • How to adapt the instructions if you're testing a paper prototype.
  • How to adapt the instructions if you're running a test with children.
  • Available in English, Dutch, Hungarian, Polish, Simplified Chinese and Spanish.
Usability Test Moderation

Look inside the comic!


Our research services

Go beyond the focus group and understand your users and their goals

Our design services

Visualise design concepts and create realistic interactive prototypes