Articles and resources tagged “user manual”

Help! What The Beatles can teach us about writing support material

Reading user instructions continues to rank high on people’s lists of ‘activities-to-be-avoided-at-all-possible-costs’. We’ve worked with a number of clients to improve their user support materials and we frequently encounter five common mistakes made by development teams. This work has given us some insight into how best to avoid these problems occurring in the first place.

20 things you can do this year to improve your user’s experience

The new year is as good a time as any to review and improve the way you work. With a good user experience now widely seen as the key attribute of many high-tech products, it makes sense to review your own products to see how you can give them that user experience edge. Here are 20 quick, simple and virtually free ideas you can apply in 2012.

Tips for writing user manuals

User manuals have a bad reputation. In a recent USA Today poll that asked readers "Which technological things have the ability to confuse you?" user manuals came out top! Increasingly companies are rethinking the way they approach user manuals. Here are some suggestions for improving the usability of user manuals based on our experience writing them.

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