Are You Customer Centred?
The first step in usability survival is to make sure that your development process is customer centred. This means making sure that customers are involved in the design and evaluation of the system.
This page reproduces an assessment form from the book "E-commerce Usability", written by one of our consultants. The test will help you measure where you are now and provide a framework to help you improve. Use this to work out the strengths and weaknesses in your current process.
You can find more downloads at the e-commerce usability website.
Downloads
Take the test (zip format, 8KB).
Download the test as an Excel spreadsheet.
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